ITMA Private Dinner Event “How Can Lean Management Possibly Help Me To Re-engineer Business Processes?”

Dear ITMA Members

Join us at the Buyan Russian Cuisine Restaurant on the 31st July 2012 at 7.00pm to hear Robert Oh on topic “How Can Lean Management Possibly Help Me To Re-engineer Business Processes”

Address: 9/10 Duxton Hill, Singapore 089593

ITMA is proud to organize a series of professional talks covering these four topics over the next few months:

We have asked our members most of whom were practicing IT leaders for different organization, now running their own companies, to share their areas of expertise with the boarder membership base.

Our first guest speaker is Robert, Robert is the founder and principal of Eagles Wings – a lean six sigma consulting and training firm based in Singapore. He is a seasoned leader in the areas of operations, product development and project management with more than 20 years of IT experience. Prior to Eagles Wings, Robert worked in Invensys as their Vice President for Service and Support, as well as Baan before Invensys as their Vice President for Operations.

Robert would like to give a copy of his book “Strategic Lean Service – A case study of how a global IT service delivery organization used Lean to drive organizational transformation and achieve customer satisfaction” to all our participants (while stocks last, that is) who register for this session.

The registration for this event is closed.

How Can Lean Management Possibly Help Me To Re-engineer Business Processes?

While many people have heard of the term Lean Management not everyone understands what it is and how it can help IT to re-engineer business processes.

Traditional business process re-engineering (BPR) methods focus on root cause analysis and process mapping tools but do not help us build the improved process. This is not so helpful because we are left to develop the improved business process by ourselves with little guidance.

This 2 hour session will introduce you to methods and tools of Lean Management for mapping and capturing the issues in the current business process (like end to end turn-around time problems, the bottleneck points, quality issues that slow the process, the size of the backlog at various points along the process etc) but more importantly also offers clear step by step guidance on how to re-engineer and radically improve the business process. The context of the session will be IT focused.

Learning will be through case study discussions and activities during the workshop.

ITMA Event Organiser